Simplifying regulated visa, licensing and payment experiences across government digital services.
The projects
The end-to-end redesign of customer and agent portal experiences for RAKEZ, focusing on complex service requests, payment journeys, visa renewals, and enterprise workflows. The project transformed fragmented government processes into faster, more intuitive digital experiences while improving consistency through a scalable design system.
UX Research & Audit, B2B Portal, Building Journy
The projects
UX Research & Audit, B2B Portal, Building Journy
The end-to-end redesign of customer and agent portal experiences for RAKEZ, focusing on complex service requests, payment journeys, visa renewals, and enterprise workflows. The project transformed fragmented government processes into faster, more intuitive digital experiences while improving consistency through a scalable design system.
